ANSWERS
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General:
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| 1. |
Yes. Our shopping cart processes all the information by using
the latest security technology: SSL 128-bit
encryption.
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| 2. |
Yes, your personal information is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the
option to make this information available for future orders when logging
in, so that you do not have to type it again when you come back and shop
from us.
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| 3. |
Absolutely not: We do not sell, trade, or share any of your
information with anyone under any circumstances. Click here to review our Privacy
Policy.
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| 4. |
Credit cards are charged at the time of the order, before the
order is shipped out. You will receive notification by e-mail if the
payment was approved.
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| 5. |
You can check on the status of your order by clicking on Order Status or by clicking on the link on
your order confirmation e-mail to review your
order.
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| 6. |
If a tracking number is assigned to your order, you can track
the order by logging in to the Order
Status and reviewing your order.
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| 7. |
If you forgot your password, you can retrieve it by clicking on
the Forgot Password link on the Order
Status page or during the checkout process while placing a new
order.
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| 8. |
Our return policy is available on the Terms of Sale
agreement.
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| 9. |
There are various ways of finding a product. You can browse our
online store through categories by clicking on the main menu button links
to find what you are looking for, you can also click on 'Search' and type
a search term related to what you are looking for and all corresponding
results will be displayed.
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| 10. |
There are links and buttons on the site to get you where you
want to go. Products are available from the main menu and under the
"Products" button link, you can also view informational web pages that we
have set up so you can get some information on our company and our
products.
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| 11. |
Our contact information is provided on our Contact Page.
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Shipping:
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| 12. |
Your order is processed the same business day the order is
placed if you order before 11am EST. If your order is placed after 11am,
it is processed the next business day. Your parcel will arrive within 2
business days (Excluding weekends and public holidays) after your order
has been placed. All Express orders require signature.
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| 13. |
Delivery for your item can take from 5 up to 12 business days
after an order has been placed including processing time. Order tracking
is available for UPS shipping. Free shipping is available for all standard
orders 50.00 or more. All orders over $100.00 require signature.
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| 14. |
We currently ship within the US only. Shipping is not
available to APO/FPO addresses, PO Boxes, Puerto Rico, Guam, US Virgin
Islands, American Samoa, Northern Marina Islands, and Palau.
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Currently we ship through UPS.
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Returns:
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| 16. |
You may return items up to 30 days after the purchase date.
Only full, unused, unopened containers in its original packaging will/can
be accepted for refund. Only items purchased on www.inglotusa.com can be
accepted for a refund. Products received from / ordered on the Online
Store won’t be accepted for return at Any INGLOT Retail Stores. All goods
will be inspected on return. Anything in an unsuitable condition will be
sent back to you. We are not responsible for any items that are returned
to us by mistake. You will be charged shipping fee for any returns unless
they are due to Inglot Cosmetics mistake. We’ll send you an email as soon
as we are confident the goods are in their original condition and the
return has been allocated to your INGLOTUSA.com account. Any refund will
automatically be issued to the card you used to place the original order.
This can take 5–10 business days to show on your bank/credit card account,
dependent on your bank/card issuer.
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| 17. |
If you want/ wish/ decide/ need to return a product(s)
received from our Online Store, please thoroughly fill out the “Return
Section” of the invoice that was enclosed in your original order. Place
the invoice inside the package with the items you wish to return,
retaining a copy of it. To prevent package loss and to ensure the prompt
delivery, please keep all shipping receipts for tracking information.
Insured Parcel Post is recommended for shipping the return package. Please
retain all receipts and tracking information for your records.
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| 18. |
You can ship your returns/exchanges to:
Inglot Cosmetics
145-63 226th St.
Springfield Gardens, New York 11413
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Damages:
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| 19. |
After receiving the package inspect it for any damage that may
have occurred during shipment. if you notice that your items has been
damaged, please contact us immediately by phone at 855-224-1922 or via
email salesRep@inglotusa.com . For
fastest service please provide us with your email address, phone number
and the order number. Please retain the shopping box, packing materials
and the damaged items for inspection by the carrier. Original shipping
charges are refunded on returned items. Customers are responsible for all
shipping charges back to Inglot Cosmetics on returned items, and Inglot
Cosmetics will pay the shipping charges on the replacement or exchange
item(s) going back.
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